Box Office Guidelines
Clean the box office, check there is till roll in the ticket machine and paper for printing cash ups later.Write on the foh boards, show name and prices etc if it is not already done.
Empty the outside bins and ashtrays.
Open XTS (should already be open, if not check with the committee rep), make sure you are selling tickets for the correct date of performance.
Select the performance and date, the number of tickets and press sell. XTS will ask if the customer is paying in cash or card. Once you have taken the money and checked that it is correct, click CASH and then give change. The tickets will print automatically. If there is a problem with the tickets printing (e.g. the ticket printer wasn't turned on, or has jammed), then ask the committee rep to refund the tickets and then resell them as above. Throw away any ruined tickets.
The till opens by pressing the white doorbell to the left of the cash drawer. Be gentle when closing the till or it will pop open again. If the drawer does not open with the doorbell gently push the drawer in and it will come out.
To sell reservations go to the performance → click on the magnifying glass → find the name and print off the relevant amount of tickets. Alternatively select COLLECT and find the name there. To go back to ordinary sales, go to SELL
If you are printing anything else out on the computer, make sure you select the correct printer. The Computer is set up to automatically select the ticket printer.
Once show goes in check and count ticket stubs with the duty manager.
After the show tidy box office.
In an emergency there is a red panic button under the desk. This flashes a light in the tech box, café and main office, your duty manager and committee rep will come to your assistance. If you accidentally set it off, there is a reset button to the left, next to the box office light switches. It is clearly labelled.